You can cancel your order and request a refund anytime before it has been shipped.
To start a refund, you can contact us at [email protected].
Please note that if the order has already been forwarded to the freight forwarder, it will not be possible to cancel or stop the shipment, even if it hasn't been marked as shipped yet.
Once the refund process is complete, you will receive the refund via your original payment method (e.g., Credit Card, PayPal). Please allow up to 14 business days for the transfer to be processed.
You can always contact us for any refund question at [email protected].
At ACCELaser, we are committed to providing high-quality products and exceptional customer support. We want you to be confident in your purchase and are here to assist you before, during, and after your purchase.
ACCELaser maintains a policy that does not support returns of machines after delivery, except in cases where the failure or defect is determined to be due solely to an internal manufacturing or functional issue with the machine itself, as verified by ACCELaser.
To be eligible, products must be returned in its original packaging with all accessories, manuals, documentation, and included components. And they must not show signs of misuse, damage, modification, excessive wear, installation, or operation beyond reasonable inspection.
Machines that have been registered, installed, connected to utilities, or placed into production are not eligible for return unless otherwise required by applicable law or covered under the ACCELaser Limited Warranty.
A Return Merchandise Authorization (RMA) must be obtained from ACCELaser prior to returning any product.
Returns shipped without an approved RMA may be refused and returned to the sender.
Customized, special-order, or personalized products are not eligible for return unless they arrive damaged or are covered under the applicable warranty.
Approved returns are subject to a 25% restocking fee to cover inspection, testing, repackaging, and administrative costs.
Original shipping charges, return shipping costs, customs duties, taxes, brokerage fees, insurance, and any other shipping-related expenses are non-refundable. Customers are responsible for all return shipping costs unless otherwise authorized in writing by ACCELaser.
All returned products will be inspected upon receipt.
ACCELaser reserves the right to deny a refund if the returned product does not meet the eligibility requirements outlined in this policy.
Once a return has been approved and processed, any refund will be issued to the original method of payment, less the applicable 25% restocking fee and any non-refundable charges. Depending on your financial institution, it may take 5–14 business days for the refund to appear in your account.
Please inspect your shipment immediately upon delivery.
If your shipment arrives damaged, contains missing items, or appears to have been mishandled during transit, you must notify ACCELaser within 48 hours of delivery. Please retain all original packaging and shipping materials so we can assist with the freight claim and arrange an appropriate resolution.
If you experience any issues with your product, our technical support team is here to help. We will work with you to diagnose the problem and provide repair services to restore your machine to optimal working condition.
Support services may include:
Remote technical support and troubleshooting
Warranty replacement parts, when applicable
Repair services in accordance with the ACCELaser Limited Warranty
Technical guidance to help maximize the performance of your machine
Our goal is to ensure your ACCELaser equipment continues to operate reliably and efficiently.
If you have questions about a refund, warranty claim, repair, or technical support, please contact us:
Email: [email protected]
Thank you for choosing ACCELaser. We appreciate your business and are committed to providing industry-leading products and customer support.