At ACCELaser, we stand behind the quality of our products and are committed to providing exceptional customer support. Our goal is to keep your machine running efficiently and minimize downtime whenever possible.
ACCELaser's warranty is designed to protect customers from manufacturing defects and component failures. While we proudly stand behind the quality of our products, proper operation, maintenance, storage, and care remain the responsibility of the machine owner.
Our goal is to resolve issues quickly and fairly while ensuring customers receive the support, parts, and service necessary to keep their machines operating at peak performance.
All ACCELaser machines include a 1 Year Limited Warranty. Customers may also purchase optional Extended Warranty Plans that extend coverage by either 1 additional year or 2 additional years beyond the standard warranty period.
The warranty period begins on the date the machine is delivered to the customer.
1 Year Limited Warranty included with every ACCELaser machine.
• Extended Warranty Plus 1 Year.
• Extended Warranty Plus 2 Years.
Extended warranty coverage must be purchased prior to expiration of the original warranty period.
Extended warranty coverage applies only to manufacturing defects and failures of covered components. Extended warranties do not cover consumable items, normal wear and tear, cosmetic damage, customer-caused damage, misuse, neglect, or maintenance-related failures.
Customers must inspect the exterior of the crate and machine within forty eight (48) hours of delivery.
This inspection is intended to identify any shipping related damage and allows ACCELaser to file claims with the freight carrier within required timeframes.
Customers should:
• Open the crate and visually inspect the machine.
• Take photographs of any visible shipping damage.
• Report any damage to ACCELaser within 48 hours of delivery.
Failure to report shipping damage within 48 hours may limit ACCELaser's ability to pursue freight claims and may affect coverage for shipping related damage.
To submit a warranty claim, customers must provide:
• Name, email and order number.
• Customer name/email machine is purchased under.
• Description of the issue.
• Photos and/or videos of the problem when requested.
• Any additional diagnostic information requested by ACCELaser Technical Support.
ACCELaser reserves the right to troubleshoot and diagnose issues remotely before authorizing replacement parts, repairs, or machine replacement.
No repairs, modifications, or replacement part purchases should be made without prior approval from ACCELaser.